Shipping policy

Shipping Policy

Last updated: September 17, 2026

JAYB Apparel LLC (“JAYB,” “we,” “us,” or “our”) currently ships orders within the United States only. International shipping is not available at this time.

Order Processing

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on product availability, order volume, holidays, and whether an item is in stock or available for pre-order.

Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Pre-Order Items

Some JAYB products may be offered for pre-order before inventory is physically available.

Unless otherwise stated on the product page, our current estimated lead time for pre-order items is approximately 4–6 weeks.

This timeframe is an estimate and may change due to manufacturing, freight, customs, carrier, or other delays outside of our control. We will make reasonable efforts to communicate significant delays that affect your order.

If your order contains both in-stock and pre-order merchandise, the entire order may ship together once all items are available unless otherwise stated.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any shipping promotions or free-shipping offers are subject to the terms displayed at the time of purchase.

Delivery Estimates

Estimated delivery dates provided at checkout or through tracking are estimates and are not guaranteed.

Once an order is transferred to the shipping carrier, delivery timing may be affected by weather, carrier delays, holidays, incorrect address information, or other circumstances outside of our control.

Tracking Your Order

When tracking is available, you will receive tracking information once your order has shipped.

Please allow time for tracking information to update after your shipping confirmation is sent.

If your tracking information has not updated for an extended period or you believe there is an issue with your shipment, please contact us at jaybapparel.com@gmail.com.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us at jaybapparel.com@gmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has been placed or shipped.

If a package is returned to JAYB because of an incomplete or incorrect address, additional shipping charges may apply before the order can be shipped again.

Lost, Missing, or Damaged Packages

If your package appears to be lost, arrives damaged, or there is another problem with the delivery, please contact our team at jaybapparel.com@gmail.com with your order number and any relevant tracking information.

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact our team so we can help review the situation.

Shipping-related issues will be reviewed on a case-by-case basis.

Damaged or Incorrect Merchandise

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact jaybapparel.com@gmail.com as soon as possible and include your order number, a description of the issue, and photos when applicable.

For information regarding returns, refunds, and exchanges, please review our Refund & Return Policy.